GENERAL TERMS AND CONDITIONS

General terms and conditions for online orders on www.kemmelkrate.com
We would like to inform you below about our general terms and conditions that regulate how we process and handle your purchases.

You must accept these general terms and conditions prior to placing your order; they form an integral part of the contract. These general terms and conditions apply to the contract between yourself and your contracting party as indicated under 1.1, even after transfer to Van Nyen BV as indicated under 1.3.

1. CONCLUSION OF THE CONTRACT AND DELIVERY OF ITEMS

1.1 By placing your order, you declare that you are acting exclusively for private activities. After completing the merchant form for professionals, you can make purchases for B2C.
1.2 For online orders on www.kemmelkrate.com, contracts are concluded only in the Dutch language.

When you order Kemmel Krate items, you enter into a contract with Van Nyen BV, Steenweg op Turnhout 65, 2360 Oud-Turnhout, Belgium.

1.3 To purchase an item, and thus to place an order, you will need to add the item to your shopping cart. You can then choose the quantity you wish to order. Subsequently, you will need to fill in your customer details, choose the delivery method and payment method, and, if applicable, use your promotional code. Afterwards, you can review the details of your order and, if necessary, detect and correct input errors before placing the order. By clicking on “order with payment obligation”, you place a binding order for the items in your shopping cart and commit to paying for them. After you have placed your order, we will send you an order confirmation without delay by email. The contract is binding as soon as you have received the order confirmation from us. For items that must be paid for in advance (reservations), the contract is binding as soon as we have received payment of the full purchase price and shipping costs. These items will only be shipped once we have received payment of the full purchase price and shipping costs. We therefore request that you pay the full amount due immediately upon receipt of the order confirmation, and no later than within 7 calendar days.
1.4 The email confirming your order will include the invoice, the delivery note, and the identity and bank details of the beneficiary for payment. This beneficiary for payment of the ordered items is Van Nyen BV (address + contact details + IBAN + BIC). This order confirmation with attachments serves as notification of the transfer of the claim for payment of the ordered items and of the claim for reimbursement upon exercise of the right of withdrawal by your contracting party (Van Nyen BV), thereby acquiring the capacity to initiate amicable or judicial collection against you, in its own name and for its own account, in the event of non-payment or incomplete payment of the amount due by you, in accordance with these general terms and conditions. Conversely, upon exercising your right of withdrawal, you are entitled to reimbursement for the ordered and paid items from Van Nyen BV.
1.5 Please note that our commitment to deliver your order is exceptionally suspended in the following situation, as it is considered a force majeure event for us: the late or incorrect delivery of stock by our suppliers, despite us having followed the appropriate ordering procedures, and only if the late delivery by our suppliers is not due to a prior shortcoming on our part, and if we have informed you of this situation without delay. Additionally, we must not have accepted the purchasing risk with regard to the ordered items.
1.6 If items are out of stock, we will refund any payment you have made without delay. We cannot be forced to purchase the ordered items elsewhere, as we do not accept the purchasing risk, even for generic goods (where only the type and characteristics of the goods are specified). Any possible liability for unavailable items will in any case be limited to the amount you paid for the unavailable items, which we will refund to you without delay.
1.7 We deliver to Belgium and the Netherlands. When time periods are expressed in working days, working days mean all days from Monday to Friday, excluding public holidays.
1.8 We reserve the right not to accept an order or to cancel an order if it has been placed using software, a robot, crawler, spider, or an automated system or scripted behaviour, and the use of external services to place an order on your behalf.

2. PRICES, SHIPPING COSTS, EXPRESS DELIVERY AND TRANSFER OF OWNERSHIP

2.1 The prices stated on the date of the order apply. The stated prices are final and total prices, including VAT.
2.2 The items remain our property or, if applicable, the property of Van Nyen BV until full payment of the purchase price and, if applicable, the shipping costs.

2.3

• • Zone 1: Belgium
    
    • • Delivery via a bpost Collection Point or Parcel Locker: €7.95. These costs are waived for orders from €100.00.
      • Delivery via a bpost Home Address: €9.95. These costs are waived for orders from €100.00.

  • Zone 2: Netherlands, Germany & Luxembourg
    
    • • Delivery via a local Collection Point or Lockers: €12.95. These costs are waived for orders from €150.00.
      • Delivery via a Home Address: €14.95. These costs are waived for orders from €150.00.

  • Zone 3: France
    
    • • Delivery via a Home Address: €19.95. These costs are waived for orders from €225.00.

  • Zone 4: Remote European Union (This exclusively concerns the countries: Austria, Croatia, Cyprus, Czech Republic, Denmark, Finland, Greece, Ireland, Italy, Malta, Poland, Portugal, Spain, and Sweden)
    
    • • Delivery via a Home Address: €34.95. These costs are waived for orders from €350.00.

3. PAYMENT

3.1 Generally, we accept the following payment methods: bank contact credit cards, Maestro, and payment via Klarna. We reserve the right not to accept certain payment methods for a specific order and to refer to other payment methods. Please note that we only accept payments from accounts within the European Union (EU). You are responsible for any costs associated with the payment transaction.
3.2 In the case of credit card purchases, the purchase will be charged to your credit card when we proceed with dispatching your order.
3.3 All payments must be made by the due date, i.e., 14 days after the last dispatch of the order, as indicated on the invoice and packing slip. The amount owed by you becomes due from the due date. If the invoice has not been paid or has only been partially paid by the due date, you will receive a first free reminder on the due date. If the first free reminder is sent electronically (e.g., by email), the free reminder period of 14 calendar days begins on the calendar day following the day the reminder was sent. If the reminder is sent by post, the free reminder period of 14 calendar days begins on the third working day after the day the reminder was sent.
If payment has still not been made after the period indicated in the first free reminder, a second reminder will follow, in which case collection costs of €5.00 will also be charged in addition to the amount due.
If we still have not received full payment within 12 days of the second reminder, a third reminder will follow, in which an additional €10.00 in collection costs will be charged, making a total of €15.00 on top of the amount due.
3.4 If payment of the amount due has not been made within 12 days after the third reminder, Van Nyen BV may transfer the collection of the claim to a debt collection agency, whereby the maximum amounts listed below may be charged. The reminder costs described in 3.3 also fall under this maximum.

Principal Amount
€150.00 and below
€150.01 – €500
€500.01 and above

Maximum collection costs (including reminder fees) after transfer to the collection agency
€20.00
€30 + 10% of the recoverable value above €150.01
€65 + 5% of the recoverable value above €500.01
Absolute maximum: €2,000.00

In addition to these maximum costs, default interest will also be charged, which will not exceed the interest rate increased by 8 percentage points as referred to in Article 5, second paragraph of the Act of 2 August 2002 on combating late payment in commercial transactions. This interest is calculated on the outstanding amount.
3.5 For any late (renewed) payment or fulfilment of obligations by Van Nyen BV, the consumer is also entitled to the same compensation by following the procedure described in articles 3.3 and 3.4. Disputes regarding payment or the execution of deliveries fall under the exclusive jurisdiction of the courts of the consumer’s place of residence.

4. DISCOUNT VOUCHERS AND REDEMPTION

4.1 Discount vouchers are vouchers that cannot be purchased but are issued during promotional campaigns; their validity period is limited in time.
4.2 Discount vouchers can only be redeemed once per order, and only within the specified period. Discount vouchers may not be used to purchase gift vouchers. Please note that a minimum purchase value may be required for the use of discount vouchers.
4.3 The value of the items must be equal to or exceed the value of the discount voucher. If the discount voucher is insufficient for the value of the items, the difference must be paid using one of the accepted payment methods. The value of discount vouchers will not be paid out in cash, nor will they accrue interest. Discount vouchers will not be refunded if all or some items are returned.
4.4 Discount vouchers can only be redeemed before you complete the order. If you wish to redeem a discount voucher, you will need to enter your promotional code during the ordering process, specifically when choosing your payment method, before proceeding to payment. After payment, it is no longer possible to retroactively use discount vouchers. Discount vouchers may not be transferred to third parties. Unless otherwise agreed, it is not possible to combine multiple discount vouchers.
4.5 If you have used a discount voucher with your order and, as a result of a cancellation by you, the total value of your order becomes less than or equal to the value of your discount voucher, we reserve the right to charge you the original price for the items you retain.

5. GIFT VOUCHERS AND REDEMPTION OF GIFT VOUCHERS

5.1 Gift vouchers can be redeemed for the purchase of products offered by Van Nyen BV on the website. A gift voucher cannot be used for the purchase of one or more other gift vouchers. Gift vouchers are limited to a maximum value of €200 per gift voucher. Multiple gift vouchers can be redeemed per purchase, up to a maximum value of €200. Any remaining balance will remain available for future purchases. If the balance of a gift voucher is not sufficient for the order, the difference must be supplemented using the payment options offered.

5.2 Gift vouchers can only be redeemed before the order process is completed. The balance of a gift voucher will not be paid out in cash and will not accrue interest.

5.3 The redemption of gift vouchers is limited to 5 (five) years from the purchase date of the gift voucher.

5.4 If you cancel or return the order or products for which a gift voucher was used, the amount you paid will be made available for future purchases.

6. STATUTORY RIGHT OF WITHDRAWAL REGARDING VAN NYEN BV ITEMS

IF YOU PURCHASE VAN NYEN BV ITEMS, PLEASE READ AND FOLLOW THE FOLLOWING INFORMATION AND GUIDELINES.

Information regarding the right of withdrawal:
6.1 You have the right to withdraw from the contract within a period of 14 days without giving any reason and without incurring costs (except for the costs mentioned in articles 6.4 and 6.7). The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically acquires possession of the last good.
6.2 To exercise the right of withdrawal, you can request a return in My Account under the order list, or you can inform us (by regular mail: Van Nyen BV: Steenweg op Turnhout 65, 2360 Oud-Turnhout, Belgium, or by phone: +32476 324 048, or by email: info@vnycarcare.com) of your decision to withdraw from the contract by means of an unequivocal statement.
To comply with the withdrawal period, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Limitation of the right of withdrawal

6.3. VAN NYEN BV provides goods that are not suitable for return for reasons of health protection or hygiene after opening or altering the packaging, with a seal. For the delivery of such sealed goods, you can only exercise the right of withdrawal if the original seal is intact.
Consequences of withdrawal
6.4 If you withdraw from the contract, we will reimburse you for all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) without undue delay and in any event no later than 14 days after we have been informed of your decision to withdraw from the contract.
6.5 We will carry out the reimbursement using the same means of payment as you used for the initial transaction, in accordance with article 9, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
6.6 You must return or hand over the goods to us (Van Nyen BV, Steenweg op Turnhout 65, 2360 Oud-Turnhout, Belgium, Telephone: +32476 324 048, email: info@vnycarcare.com) without undue delay, and in any event no later than 14 days from the day on which you communicate your decision to withdraw from the contract to us. We recommend that you use the return label included with your order.
You are deemed to have complied with the deadline if you return the goods before the 14-day period has expired.
6.7 The customer is responsible for the costs of returning the goods. We can provide you with a return label. The cost for a standard parcel up to 20kg is €6.45 for Belgium and €7.95 for the Netherlands. These costs will be deducted from the total amount of the credit note. You are also free to return the goods via a carrier of your choice.
6.8 We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
6.9 You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

For B2B, there is no right of withdrawal.

WITHDRAWAL FORM

6.10 If you wish to withdraw from the contract, you can easily request this on the My Account page under ‘Orders’.

The right of withdrawal cannot be exercised with regard to sealed goods that are not suitable for return if the seal has been broken after delivery.

7. REFUNDS

Any refund will automatically be made to the account you used for payment. For payments by bank transfer and advance payments, the refund will be made to the account from which the payment originated. If you have used a gift voucher for your purchase, we will credit the relevant amount to your gift voucher account.

8. CUSTOMER SERVICE

Customer service can be contacted via email info@kemmelkrate.com. Customer service is also available via chat, WhatsApp, phone, and the contact form.

9. LIABILITY FOR DEFECTS AND FURTHER INFORMATION

9.1 Our liability for defects is governed by the applicable statutory provisions.
9.2 These general terms and conditions can be viewed at www.kemmelkrate.com
9.3 The offers available on www.kemmelkrate.com can be accepted by persons aged at least 18 years.
9.4 Each user is entitled to have only one account with Kemmel Krate at any time. We reserve the right to delete multiple registrations.
9.5 You can also easily archive the details of your order by either downloading the general terms and conditions and using the appropriate functions in your web browser to save the summary of your order as it appears on the last page of the ordering process in the webshop, or by awaiting the automatic order confirmation that we also send to the email address you provided after completing your order. The order confirmation by email includes the details of your order and our general terms and conditions and can be easily printed or saved with your email program. We archive the content of your contract for a maximum of three years. You can find the details of your recent orders in your account.
9.6 The European Commission offers consumers a platform for alternative dispute resolution. Consumers can resolve their dispute regarding an online order without the intervention of a court. You can access the online dispute resolution platform via this URL link: http://ec.europa.eu/odr/.
9.7 The application of the Vienna Sales Convention on international sales contracts (1980) is expressly excluded.
9.8 If one or more provisions of the general terms and conditions are null and void, this will not affect the validity of the other clauses.
9.9 In the recommendation systems, we show you items that we think you might like. We do this to make searching easier. To this end, we use various parameters to provide recommendations that best suit you. The most important of these parameters include the country, filter and sorting selection, as well as favourite sizes and the popularity of items such as preferences, purchases, and browser activities. The parameters that significantly influence the display of products on the catalogue page are: 1. popularity, 2. the moment the item was introduced, 3. current sales campaigns, and 4. the price.


Yours sincerely,

Van Nyen BV
Steenweg op Turnhout 65
2360 Oud-Turnhout
Belgium

Bob Van Nyen
VAT number: BE0644.912.418

Last updated 25/10/2026